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Smaller ISPs ‘Better’ At Keeping Customers Satisfied

Businesses looking into office telephone system installations with a view to making sure they have the best broadband at work should perhaps consider going through smaller internet service providers (ISPs) like Zen Internet, Utility Warehouse, Plusnet and John Lewis Broadband. This is because they’re better at keeping their customers happy, new research from Which? has revealed this month (March 16th).…

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TV White Space Technology Given Green Light

Businesses looking into Samsung 7000 series installations could soon benefit from TV white space technology – gaps in the radio spectrum in frequency bands that can be utilised to provide new wireless applications, appealing because it can travel longer distances and more easily than other wireless technologies such as Wi-Fi and Bluetooth. Industry watchdog Ofcom has given its approval for…

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UK Telecoms Market Review Announced

Businesses considering new telephone systems installations should perhaps take note of the fact that a new review of the telecoms market in the UK has been announced, with watchdog Ofcom set to examine investment, competition, product availability and innovation in the landline, mobile and broadband sectors. This review will be the second on the part of the organisation, with the…

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New Cold Calling Regulations Revealed

Businesses considering BT Versatility telephone systems installations that cold call potential customers should familiarise themselves with regulations regarding the practice now that the Department for Culture, Media and Sport has announced it will be making it easier for the Information Commissioner’s Office (ICO) to take action against nuisance calls. From April 6th 2015, the ICO will have greater power to…

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Internet Connections ‘Failing’ Rural Communities

Rural businesses using commercial telephone systems may have noticed that their broadband speeds are perhaps not up to scratch, with one Westcountry MP saying that connections are failing those living and working outside urban areas.Liberal Democrat MP for Wells Tessa Munt said that the rate of access to superfast broadband in Somerset does not meet the needs of both residents…

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Top 5 Tips For Telephone Etiquette

Having an excellent telephone manner is essential for businesses in today’s highly competitive world, so follow our top five etiquette tips for using commercial telephone systems and you’ll soon be flying high above the rest. No interruptions Make sure that you’re entirely focused on the call at hand and don’t hold other conversations with people in the office while you’re…