Call Management

NEC MyCalls Suite

The Complete Call Management Solution

The complete call management solution for SV9100 and other NEC telephone systems. The MyCalls Suite is probably the
most cost effective manager you will ever employ! The MyCalls suite of applications includes call management, call centre
management, call recording and CTI providing real time information about every aspect of telephone use and performance.

NEC Mycalls Call Management

How much are missed calls costing?

Most businesses don’t even know, because you can’t manage what you can’t measure! MyCalls highlights every missed call – as it happens. The opportunity to call back fast means less risk of losing business and customers to your competitors.

Would your organisation benefit?

Regardless of size, any organisation that uses the telephone to keep in touch with its customers will benefit. It’s ideal for busy sales departments and helpdesks or for healthcare and other professionals – the list is endless.

Call Management NEC MyCalls

Good reasons to choose MyCalls

  • Increases productivity
  • Reduces costs
  • Rapid return on investment
  • Wins more business
  • Improves customer perception & service
  • Improves staff efficiency
  • Aids staff training
  • Helps manage & measure sales & marketing activity
  • Call recording helps solve disputes
  • Reduces cost of sales and increases competitiveness
  • Reduces abandoned calls
  • Competitively priced
NEC MyCalls Call Management

MyCalls Basic

Making Call Management Easier

The entry-level version of MyCalls is included with the SV9100 for the first 12 months. It provides a wealth of valuable information, in particular, a real-time view of call activity in easy to view screen displays.

MyCalls logs every call made to and from your system, including missed or abandoned calls, which can mean dissatisfied customers and lost sales. A wealth of important information is stored about call activity, for example source and destination telephone numbers; duration of calls; time of calls; extension activity and caller waiting times.


Installations completed


Up To 40% Savings


Happy Clients